Lyft will send a message to the driver asking if they have your item, and from there, it’s up to the driver to contact you to work out a time and a place to meet. Go to the Ride History section of the app, find the ride, scroll down and select I lost an item. If more than 72 hours have passed since you lost your item From there, it’s up to you and the driver to coordinate a time and a place to meet. That will put you in touch with your driver. Go to the Ride History section of the app, tap the ride where you lost the item, and look for a “Lost item” button. If it’s been less than 72 hours since you lost your item If you lost something during your Lyft ride, there are a few ways to get your stuff back. The next updates will come via email and in-app messages. Typically, the customer support rep will ask for more information about your Lyft account then instruct you to wait for further help. Send a direct message (DM) about your issue and wait for a support representative to follow up. What’s the Difference Between the Lyft Ride Types?Ĭontact Lyft on Twitter: has a Twitter account- to passenger and driver support.How Much Does Lyft Cost? Get a Lyft Fare Estimate.Typically a new support agent will respond to each one of your new replies, so misunderstandings happen.Ī new support agent might fail to read and understand the entire situation, so get used to briefly restating the problem. If you have a follow-up comment to send, don’t start a new support ticket at. Make sure to keep all information about one issue in one support thread. Messages will also appear as a chat thread inside the Lyft app. What happens after you send a message via ? Lyft will reply via email. You can write in your problem even if it doesn’t 100% match the support issue you selected, Lyft will still respond. Log in at to get help with recent ridesĪfter you click “Contact Support,” a form will appear that asks you to enter your information and select your issue from a dropdown list.įind the issue category that best matches your issue, then write your message to Lyft.Ĭan’t find a dropdown menu that matches your issue? Try to find the best matching issue or an issue containing a text box. You can request a phone call from the Lyft Safety Team about a safety issue, and it is possible to call them directly.īut the Safety Team is reserved for serious safety incidents and should not be used for common problems. There is no longer a customer service phone number for either Lyft passengers or drivers.Īn old number floating around the internet (84) only plays a recorded message that will tell you to go to the Help section of the Lyft app or. You can’t call Lyft! Lyft does not currently have a customer service phone number Passengers: 3 Fast Ways to Contact Lyft.Send a message to Lyft in the ‘ Support and safety’ section of the app, or at. How drivers can contact Lyft: Tap on a ride in the Earnings section of the app if you have an issue with a specific ride. A chat thread will be created after you report the issue. You can also contact Lyft at or send a Tweet to chat with Lyft customer service, use the steps above to report an issue. How customers can contact Lyft: In the Lyft app, go to ‘ Help‘ or ‘ Ride History‘ to report an issue with a ride or driver.
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